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ITIL Courses

ITIL Foundation v3/v4

This course provides IT Managers and Practitioners with a practical  understanding of IT Service Management, the underpinning core ITIL  Service Delivery and Service Support Processes and implementation  guidance. It also prepares delegates for the ISEB/EXIN Foundation  Certificate Examination. 

Course Details

ITIL Intermediate Lifecycle

The ITIL Intermediate breaks down into 2 streams a lifecycle stream  and a capability stream. The capability certificates are each worth 4  credits towards achieving the ITIL® Expert and the lifecycle certificates are each worth 3 credits.

Course Details

ITIL Intermediate Capability

The ITIL Intermediate breaks down into 2 streams a lifecycle stream  and a capability stream. The capability certificates are each worth 4  credits towards achieving the ITIL® Expert and the lifecycle certificates are each worth 3 credits.

Course Details

ITIL Practitioner

This highly practical course is designed to show students "how" to  implement service improvements based around ITIL’s philosophy of ‘Adopt  and Adapt’. It has a holistic syllabus and combines all 9 guiding  principles of service improvement, the Service Improvement Approach,  Communication, Metrics and Measurement, Communication, and  Organizational Change Management with practical exercises and exam  technique.  

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