MBRussell is now a CompTIA Authorized Training Partner
Course Duration: 5 Days
Familiarity with IT terminology and IT-related work experience are recommended . .
Who Should Attend
Anyone seeking ITIL Foundation certification and everyone interested in aligning IT with business, controlling or reducing IT costs, improving IT service quality, and balancing IT resources in the most effective manner. All IT professionals, IT project managers, IT managers, IT project or team members, coordinators, network operators, business process analysts, IT architects, consultants, systems integrators, help desk managers and staff, planners, managed service providers, outsourcers, application developers, and other IT-related positions.
The ITIL Intermediate breaks down into 2 streams a lifecycle stream and a capability stream. The capability certificates are each worth 4 credits towards achieving the ITIL® Expert and The lifecycle certificates are each worth 3 credits.
Course Duration: 1-5 Days depending on class
Each of the 5 lifecycle stream courses covers one core book - thus one phase of the service lifecycle. The lifecycle courses provide a management focused view of each element and comprise of:
Each of the 4 capability stream courses covers a set of processes and provides a more granular, mechanical view of how the processes and functions mesh together. They comprise of:
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